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How Micronova helped a Mobile Application Company in providing remote hands and eyes support along with expert technical staff

One of the major mobile application development company funded by Google was on the lookout for remote hands and eyes support for their servers along with an expert technical team to understand and address their business-critical needs.  

Issue:

Other data centers didn’t encourage such requirements due to various factors, they also wanted expert and skilled personnel from the Data Center for physical assistance 24×7.

Challenge : 

Remote Hands and Eyes Support, round the clock support to their client rack space 

Solution

We at Micronova, with the help of our technical team, provided them with rackspace for carrying out their operations without interruptions. We set up a dedicated team to support their core IT team. 

The company was now able to have :

  • Quick access to their rackspace for troubleshooting purposes
  • Dedicated and skilled technical staff for monitoring and physical assistance to their rackspace 24×7 

Even though the request put by the company for Remote Hands and Eyes support along with round-the-clock support to their client rack space was challenging. Micronova pursued to take up this challenge and was successful in meeting their requirements. Our customer service and commitments to their needs have made us stay ahead of our competition. The company was happy with our quality of services and we continue to work with them as their technology partner. 

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