How Micronova Improved Productivity, efficiency, and Collaboration for a Multinational Corporation.

Background:

Leading Coworking space Bangalore-based, a multinational company with offices spread across different Regions, faced frequent challenges in IT infrastructure-related issues like managing multiple vendors/OEM solutions allocation of skilled resources, optimizing costs. In an Inefficient IT system, communication breakdowns were affecting overall productivity. The corporation engaged a managed IT services provider to address these issues to optimize its IT operations.

Challenges:

1. IT Infra Issues:

  • The client’s existing IT infrastructure was predominantly legacy systems, leading to slow performance, compatibility issues, and an increased risk of system failures.
  • The lack of standardized processes and interoperability issues between vendor solutions created complexity and hindered seamless operations.
  • Frequent downtime incidents were impacting productivity, causing disruptions to essential services, and eroding customer trust.

2. Difficulty in managing multiple vendors or OEMs:

  • Coordinating and integrating solutions from multiple vendors was challenging. Differing architectures, protocols, and compatibility issues may arise, leading to disruptions in service delivery.
  • Maintaining consistency in SLAs across multiple vendors was a significant challenge. Differences in response times, resolution procedures, and service quality was leading to inconsistent client experiences.

3. Allocating Skilled IT Resources:

  • Skilled IT resources budgetary constraints was added complexity
  • The company faced issues aligning the available skill sets of its current IT workforce with the evolving needs of the organization, leading to inefficiencies and skill gaps.

4. Cost Optimization:

  • Operational costs were on the rise due to various factors, including increased energy expenses, technology upgrades, and workforce-related expenditures, putting a strain on the company’s financial health.
  • Departments were frequently exceeding budget limits, causing financial strain and impacting the overall profitability of the company.

Solutions Implemented by Managed IT Services Provider:

Micronova conducted a thorough assessment of the existing IT infrastructure to identify weak points and bottlenecks, the post-site survey analysis below solution was pointed out and implemented.

  • Providing end-to-end single original equipment manufacturer (OEM’s) solutions addressed most of the IT-related issues. Managing solutions for OEM’S became easy.
  • A customized solution was designed, including hardware upgrades and software optimizations, ensuring a seamless transition without compromising the no-downtime policy.
  • Advocated IT experts will be resident to be stationed at the respective client site. An IT expert will manage/support a client’s IT Infra.
  • End-to-end overall IT Infra consultation and training were imparted after implementing the solution, and unnecessary IT costs were avoided.

Impact:

With Micronova’s exceptional track record in managed services over the years, the corporation is strategically, methodically, and steadily improving its IT landscape with increased productivity, lower costs, and better overall IT service. The managed IT services not only addressed existing issues but also positioned the company for future growth and technological advancements.

Micronova provides day-to-day maintenance, software and hardware updates, and long-term strategic information technology (IT) consulting services. Schedule a consultation now to learn more about how we can help you leverage technology to expand and protect your business. book a consultation today

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